C. Scott Kippen
4643 Homestead Court
Greeley, CO 80634
cscottk@yahoo.com

Home Phone:(970) 506-0386
Work Phone:

EXPERIENCE

10/2002 – 4/2003

Hewlett Packard via VMC

Fort Collins, Colorado

Software Quality Assurance Technician

Preload and Recovery Testing - Provide for software quality assurance on customer’s workstations by performing preload and recovery software testing. This process includes customer and third-party applications, developmental testing, driver verification, and overall system configuration and compatibility testing

Escalation testing – Reproduce, characterize, and document a software issue and any available “work-around” solutions.

2/2001 – 10/2002

Hewlett Packard via Volt Intergrated Solutions Group

Fort Collins, Colorado

Hardware Technician

Provide hardware support on HP i2000 and current Itanium 64 bit processor systems. This is can be both hardware and software issues. Duties include the following: system board level troubleshooting, software troubleshooting, hardware and software upgrades, OS loads, and customer requests. Specific job duties include the following:

Assemble components into prototype system

The received components are assembled into completed prototype units per customer specifications. Hardware techs are responsible for communicating with the developers to determine the needs of each developer and the level of support the techs will need to provide them.

Perform turn-on testing and functional Testing

The completed unit is plugged in and powered up to verify basic functionality. Techs perform any testing as necessary to determine board-level integrity. The functional testing phase of the project involves booting the system and testing any subsystem that has current tests. These tests insure that all the components in the systems are functional and ready to be used by developers.

Make System board Rework (micro-rework)

Hardware techs keep up to date on board-level rework required on the prototype systems. Techs then obtain the necessary electronic components (resistors, capacitors, etc) and perform the micro-rework.

Troubleshoot

Hardware techs troubleshoot all system hardware problems to the component level. Non-functioning systems are diagnosed in the lab, and failing components are replaced. Hardware problems encountered are communicated to the appropriate customer contact for further analysis.

3/2000 - 2/2001

Hewlett Packard via Volt Technical

Greeley, CO

Build Technician

Maintain batch files and create software builds for current projects, both PC and Macintosh OS.
Compile all code for current project, and if code breaks, determine where the fault lies and resolve the issue by either informing developers or fixing the fault at the automated end.
Perform daily build verification tests to “head off” potential critical coding errors.
Work with developers on structure for the final product.
Advise/consult in a project build process.
Create and modify tools for the project team to monitor the source code.
Administer various network drive shares.
Administer Microsoft Visual SourceSafe (both PC and Macintosh platforms).
Provide developers with PC support and other miscellaneous tasks.

3/1998 - 3/2000

Hewlett Packard via Volt Technical

Greeley, CO

Test Coordinator

Prepare/modify test scripts from HP engineers’ test plans.
Evaluate testers’ performance and produce time estimates for completing test plans and script.
Delegate tasks and resources, including recommendations on staffing levels.
Train, mentor, and provide technical support to testers.
Coordinate regression testing of new versions of products to verify fixes of previously unidentified defects.
Monitor overall quality of processes and testing.
Organize and document test results.

3/1997 - 2/1999

Hewlett Packard via Volt Technical

Greeley, CO

Software Tester/Software Technician

Test Manager and Lead Tester for Windows 98 and Windows 2000.
Execute a set of procedures outlined in a test case or test script.
Organize and document test results, then communicate test results through appropriate reporting channels.
Defect entry.
Reproduce and find root causes of defects.
Regression test new versions of products to verify fixes of previously identified defects.
Execute a set of procedures outlined in a test case or test script.
Present project data to testers, leads, and/or customers.
Coordinate regression testing of new versions of products to verify fixes of previously identified defects.
Assist Leads or Test Coordinators in prioritizing test coverage.
Assist leads in coordinating use of correct version or build of hardware, software or firmware.

9/1995 - 6/1997

StarTek

Greeley, CO

Agent/Escalation Agent

Provided technical support for Hewlett Packard printers via telephone.
Helped customers determine problem(s) and provide either a solution or a best course of action on over 50 printers and the Postscript printer language. Assisted beginning and advanced agents with questions regarding difficult calls.
Escalation Agent—Assisted very angry customers having especially technically difficult problems.

8/1993 - 10/1995

University of Northern Colorado

Greeley, CO

Teaching Assistant

Taught two basic composition classes: Elementary Composition: Exposition (ENG 122) and College Research Paper (ENG 123), plus one literature class, “Harlan Ellison and the Futurists: (ENG 210). Also proctored and graded the English Essay Exam (exit exam for the University of Northern Colorado) six times a year for two years and one summer.
· Duties for ENG 122 and ENG 123
· Taught 4 sections a year, 25 students per class for two full years.
· Created lesson plans, lectured daily, and graded all papers and assignments.
Taught grammar, editing, research, style, essay modes, and critical thinking skills.

5/1993 - 10/1994

University of Northern Colorado

Greeley, CO

Chair--The Undiscovered Country Conference

Chair—The Undiscovered Country: A Conference on the Literatures of the Fantastic, University of Northern Colorado, Greeley, CO
Created and Maintained subcommittees for all aspects of the conference.
Negotiated contracts and contracted celebrity speakers
Engaged and greeted speakers.
Requested, collected, and edited papers for publication in the conference proceedings.
Coordinated professorial jurors for choice of papers for presentation and publication.
Designed advertising for the conference.

EDUCATION

12/1997

University of Northern Colorado

US-CO-Greeley

Master's Degree

MA English

12/1992

University of Northern Colorado

US-CO-Greeley

Bachelor's Degree

BA English

SKILLS

Skill Name

Skill Level

Last Used

Experience

Microsoft Visual Sourcesafe

Expert

Currently used

4 years

Windows 95, NT, 98, 98SE, 2K, ME, XP 32 and 64

Expert

Currently used

8 years

Vise Installer for Macintosh

Intermediate

Currently used

1 years

Visual Source Safe for Mac

Intermediate

Currently used

1 years

MS Visual C++ Program Environment (not programmer)

Beginner

Currently used

1 years

Macintosh OS

Expert

Currently used

10 years

Many Software Applications

Intermediate

Currently used

10 years

HPUX (Unix)

Beginner

Currently used

2 years

Red Hat Linux

Beginner

Currently used

2 years

Micro/Sauder Rework

Beginner

Currently used

1 years

REFERENCES

Garry Peterson

Hewlett Packard

Software Engineer

Phone Number:

(970) 898-9474

Email Address:

Garry.peterson@hp.com

Reference Type:

Professional

Dan Brown

VMC

Hardware Technician

Phone Number:

(970) 898-4164

Email Address:

Daniel.brown@hp.com

Reference Type:

Professional

Jim Adams

Phone Number:

(970) 350-5335

Email Address:

jadams@attbi.com

Reference Type:

Personal

Mike Rottinghaus

Phone Number:

(970) 898-9135

Email Address:

mike.rottinghaus@hp.com

Reference Type:

Personal